EXCHANGE & RETURN
Zaid Made accepts exchange requests for unused products, provided you submit a written notice within 14 days of the date of delivery . However, online purchases are made to order, so returns are not possible. Special orders made at the request of our customers cannot be exchanged or returned.
Products requested for exchange must be returned as shipped, undamaged, and with their original packaging and accessories. For faulty or defective products, written notification must be sent to Zaid Made within 2 days of delivery.
We would like to remind you that shipping for the products you wish to exchange is your responsibility until they reach Zaid Made, and you must pay the return shipping cost. Once we receive your return shipment, we will inspect the condition of the product and send you a confirmation email regarding your request. All legitimate exchange requests will be processed within 10 business days.